A Help Desk Technician is a professional who provides technical support to customers and clients, typically via phone, email, or chat.

Reviews ,

22

Students, Category

Technology

Created By

, Last Updated

September 6, 2023

, Course Duration

5 days

This course includes

499 years, 11 months

On Demand Video & Quiz

18

Units in Course

Access on mobile.

Certificate of completion

Welcome to Eriteach site! Please read what this A Help Desk Technician course include.

Included in this course.

  • Overview of the role of a Help Desk Technician
  • Understanding the importance of customer service in the field
  • Exploring the different types of support provided by Help Desk Technicians
  • Understanding common technical issues and how to troubleshoot them
  • Identifying and resolving software and hardware problems
  • Using remote access software to assist customers remotely
  • Developing effective communication skills for technical support
  • Understanding the importance of active listening and empathy
  • Providing clear and concise explanations of technical issues to non-technical users
  • Understanding the use of ticketing systems for tracking and resolving customer issues
  • Familiarizing with Remote control software and remote access
  • Learning about the different types of software and hardware used in the field
  • And more.

Description

A Help Desk Technician is a professional who provides technical support to customers and clients, typically via phone, email, or chat. In this course, you will learn the essential skills needed to work as a Help Desk Technician, including troubleshooting common technical issues, providing excellent customer service, and effectively communicating technical information to non-technical users. You will also learn about the various tools and technologies used in the field, such as remote access software and ticketing systems. The course will provide hands-on experience and will include practical exercises and assignments to reinforce the concepts learned. for further information reach Eriteach through email or WhatsApp

Course Content

    • 1. Overview of the role of a Help Desk Technician Unlimited
    • 2. Understanding the importance of customer service in the field Unlimited
    • 3. Exploring the different types of support provided by Help Desk Technicians Unlimited
    • 1. Understanding common technical issues and how to troubleshoot them Unlimited
    • 2. Identifying and resolving software and hardware problems Unlimited
    • 3. Using remote access software to assist customers remotely Unlimited
    • 1. Developing effective communication skills for technical support Unlimited
    • 2. Understanding the importance of active listening and empathy Unlimited
    • 3. Providing clear and concise explanations of technical issues to non-technical users Unlimited
    • 1. Understanding the use of ticketing systems for tracking and resolving customer issues Unlimited
    • 2. Familiarizing with Remote control software and remote access Unlimited
    • 3. Learning about the different types of software and hardware used in the field Unlimited
    • 1. Understanding the importance of IT security and data protection in technical support Unlimited
    • 2. Familiarizing with security protocols and best practices Unlimited
    • 3. Learning about the different types of security threats and how to prevent them Unlimited
    • 1. Understanding the basics of networking and routing Unlimited
    • 2. Understanding the basics of cloud computing and IT services Unlimited
    • 3. Understanding the basics of programming and scripting Unlimited

About Instructor

Robel M
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. Followers

Norway
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As an experienced IT professional with a proven track record in both big and small companies, I have been dedicated to enhancing network infrastructure and providing top-notch computer repair services since 2017. Alongside my technical expertise, I also pursued my passion for education and became a successful YouTuber in 2019, imparting knowledge to over 1.4k students. Throughout my career, I have actively engaged with cloud computing and security, ensuring robust and secure solutions for organizations. Currently, I am contributing my skills to the public sector, specifically in a municipality, where I am involved in managing Azure Active Directory and server environments. My commitment to excellence, paired with my adaptability to diverse settings, has enabled me to thrive in this challenging role, ensuring seamless operations and data security for the municipality  

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