IT-entry course-learn helpdesk

A Help Desk Technician is a professional who provides technical support to customers and clients, typically via phone, email, or chat. In this course, you will learn the essential skills needed to work as a Help Desk Technician, including troubleshooting common technical issues, providing excellent customer service, and effectively communicating technical information to non-technical users. You will also learn about the various tools and technologies used in the field, such as remote access software and ticketing systems. The course will provide hands-on experience and will include practical exercises and assignments to reinforce the concepts learned.